Privacy Policy for ComeOnStays.com

Your privacy is important to us. This policy explains what personal data ComeOnStays.com collects from you, how we use it, and what rights you have. This policy is designed to be clear, transparent, and compliant with the EU General Data Protection Regulation (GDPR).

1. The Information We Collect and How We Use It

We collect your data to provide and improve our services. Here’s a breakdown of what we collect and why:

  • Account and Booking Information

    • What we collect: Your name, address, email, phone number, and booking details.

    • Why we collect it: To create and manage your account, process your accommodation bookings, and provide the services you have requested.

    • Legal Basis (GDPR): Performance of a contract.

  • Payment Information

    • What we collect: Credit/debit card details or other payment information.

    • Why we collect it: To process payments for your bookings. Please note: this data is processed by our secure, third-party payment providers. We do not store your full credit card details on our servers.

    • Legal Basis (GDPR): Performance of a contract.

  • Communication Data

    • What we collect: Records of your inquiries when you contact us via email or phone.

    • Why we collect it: To respond to your questions and provide customer support. We may also send you information about your bookings or special offers that might interest you.

    • Legal Basis (GDPR): Performance of a contract (for booking-related communication) and Legitimate Interest (for marketing and service updates).

  • Technical and Usage Data

    • What we collect: Your IP address, browser type, operating system, pages visited, and time spent on our site, collected via cookies.

    • Why we collect it: To understand how visitors use our website, to improve its functionality and performance, and to ensure its security.

    • Legal Basis (GDPR): Legitimate Interest and Consent (for non-essential cookies).

2. Who We Share Your Information With

We do not sell your personal data. We only share it when necessary to provide our services:

  • Accommodation Partners: We share your booking details (e.g., name, dates of stay) with the property you have booked to confirm and manage your reservation.

  • Service Providers: We work with trusted third parties for services like payment processing, website hosting, and data analytics. They only have access to the data needed to perform their functions and are obligated to protect it.

  • Legal Authorities: We may disclose your information if required by law or to protect the rights, property, or safety of our company, our users, or others.

International Data Transfers: As we are based in Thailand, your data will be processed outside the European Economic Area (EEA). We ensure your data is protected by relying on legal mechanisms such as the performance of our contract with you.

3. Data Security and Retention

We are committed to protecting your data. We use technical and organizational measures like SSL/TLS encryption, firewalls, and access controls to prevent unauthorized access or disclosure.

We will only keep your personal data for as long as it is necessary for the purposes we collected it for, including for legal, accounting, or reporting requirements.

4. Your Rights Regarding Your Personal Data

Under GDPR, you have the following rights. You can:

  • Access your personal data.

  • Correct any inaccurate or incomplete data.

  • Erase your personal data (the “right to be forgotten”) under certain conditions.

  • Restrict the processing of your data.

  • Object to the processing of your data.

  • Request Data Portability (to receive your data in a machine-readable format).

  • Withdraw Consent at any time if we are relying on consent to process your data.

  • Lodge a complaint with a supervisory authority.

To exercise any of these rights, please contact us using the details below.

5. Our Cookies Policy

Our website uses cookies to enhance your experience. Cookies help us:

  • Remember your preferences (like language).

  • Analyze how our site is used so we can improve it.

  • Deliver relevant content and advertising.

You can control or disable cookies through your browser settings. However, please be aware that disabling essential cookies may affect the functionality of our website.

6. Our Policy Towards Children

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that we have unintentionally collected data from a child, we will take steps to delete it promptly.

7. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, we’re here to help.

Last Updated: ctober 26, 2024